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Kontakt Dental
Top-quality dental protheses at half price
Experience precision-crafted dental restorations using the latest technology, delivered reliably and affordably for your practice.
About us
Are you seeking reliable, premium-quality dental prosthetics at competitive prices? At Kontakt Dental, your practice's success is our priority. Our expert team's precision work and swift delivery services ensure that your patients receive the necessary dental solutions on time and of the highest quality. Partnering with us enhances patient satisfaction and elevates your practice's reputation.
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What payment terms and methods are available?Payment is made via bank transfer.
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How do you ensure compliance with EU MDR regulations?We have thoroughly studied the EU MDR regulations and conduct and document every work phase accordingly.
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How do you handle complaints or warranty issues?We offer a comprehensive 2-year warranty on all our work.
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What quality assurance certifications do you hold?We do not hold ISO 13485 or other relevant certifications, but we follow all ISO 13485 requirements in our processes.
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How do you ensure consistent product quality?We conduct continuous quality control on all outgoing work and confidently ensure that no defective products leave our hands.
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Is it possible to handle custom orders or special requests?We are open to any technically feasible requests.
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What technologies do you use in production?All frameworks (zirconia, metal) are made using CAD-CAM technology.
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What languages is customer support available in?In German: Email, Viber, Messenger, SMS, and phone calls upon request. In English: Same, except for phone calls.
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How is pricing determined, and are there any hidden costs?Prices include all costs, including shipping to the client. If impressions are sent, the dentist covers the cost of shipping them to us. Our competitive pricing is partly due to our favorable tax system.
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How often do you update your price list, and how do you notify clients of changes?Prices follow the average EU inflation rate. Updates are communicated via our most frequently used channels.
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How do you ensure the security and confidentiality of digital data?We follow GDPR principles, using private and secure communication channels.
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What formats do you accept for impressions or digital files?STL format (we use 3Shape Dental Design).
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What warranty do you offer on your products?We provide a 2-year comprehensive warranty.
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How do you coordinate shade and shape?With Vita shade guides and photos upon request.
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Is it possible to order trial work or sample pieces?Yes, the first trial piece is available at a 50% discount.
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What references do you have in the given country?We have had international clients only in Germany; most of our clients are Hungarian.
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What training or support do you provide for using your products?We can provide all types of technical assistance.
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How do you handle urgent orders?For an extra fee, production is completed in 4 working days, and shipping takes 1 day.
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How do you comply with various national standards and regulations?Within the EU and EEA (except Switzerland), we strictly adhere to EU MDR regulations.
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What assurances do you provide for patient data protection?Communication is conducted through encrypted, private channels.
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What experience do you have managing documentation in different languages?We can translate all documents into the target country's language.
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In what form and packaging do the products arrive?We use special boxes; no incidents have occurred. If one does, we contact the courier service.
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What discounts do you offer for large-volume orders?A 10% discount is provided for orders exceeding 50 units per month.
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How do you manage summer holidays and holiday periods?We coordinate vacation schedules with our clients in advance to avoid surprises.
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What technical support do you provide for fitting or applying products?We offer all types of technical support upon request.
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How do you coordinate shades and materials for digital impressions?The same as physical impressions: using Vita shade guides.
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Is urgent repair or modification possible?All modifications are completed within 1-2 working days under warranty, plus shipping time (standard: 2 days; express: 1 day).
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What insurance do you provide for damages during shipping?The courier service is responsible, and we hold them accountable for any damage.
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How do you handle feedback and complaints?We respond within 1-2 hours of receiving a report, basically as soon as we see that you reached out to us.
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Do you have references for a wide range of implant systems?We are familiar with all implant systems and their composites.
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How do you manage potential language or cultural differences?We’ve worked with German-speaking clients seamlessly and have no issues with English communication. Cultural differences have never caused problems.
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What new technologies or materials are you planning to introduce?We currently use the latest technologies but are among the first to adapt to market changes.
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What environmental standards do you comply with?Dental work has minimal environmental impact, so there are no strict regulations or standards.
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What experience do you have with pediatric dentistry or special patient needs?We can handle any technically feasible work.
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How do you track work progress and share information during the process?Packages can be tracked during shipping, and we answer questions via the mentioned communication channels.
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What experience do you have in digital dentistry?We use the latest digital technologies (3Shape Dental Design).
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What training or continuing education opportunities do you offer partners?We do not organize such programs.
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How do you handle payments in different currencies?Prices are always in euros, and we accept payments in this currency.
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What experience do you have with materials for allergic patients?All our metals are nickel-free, suitable for such cases.
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How do you ensure continuous training and development for your staff?Our staff regularly attends dental technology training courses.
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What is the usual production and delivery time?Production time is 5 working days, and delivery within the EU typically takes 2 working days.
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How do you address recurring errors or quality issues to improve processes?We do not have recurring errors.
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Do you have experience with international clients?Yes, we have references from Germany.
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What communication channels are available?In German: Email, Viber, Messenger, SMS, and phone calls upon request. In English: Same, except for phone calls.
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Is long-term cooperation or partnership possible?We aim for long-term collaborations, which are mutually beneficial.
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What materials do you use?Metal: BegoSinter (Bego) Metal-ceramic: Ivoclar Inline Zirconia ceramic: Ivoclar e.max Composite: GC Gradia Artificial tooth: Ivostar (Ivoclar)
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What shipping methods and providers do you use?GLS and DHL, with package tracking.
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